At Document Technologies, we take pride in our reputation for fast, reliable service.  A guaranteed response time of four hours or less is one of the strengths upon which the company was built.  Our skilled technicians will respond quickly to your service needs to minimize any inconvenience and keep the equipment operating to factory specifications.  Customer satisfaction is our #1 priority.

We offer a variety of service plans for maintaining your equipment, with the most popular being an all-inclusive cost-per-copy arrangement.  Under these plans, all parts, labor, toner, and supplies (except paper and staples) are included within the stated rate, with charges based on your actual usage.  Separate rates are applied to color usage versus black/white usage.  These plans are generally the most economical and easiest for you to budget, but we can tailor a plan to your specific needs.  We also offer parts and labor agreements for non-metered equipment, such as stand-alone fax machines.  Our sales staff can assist you in deciding the service options that are right for your business.

We also welcome the opportunity to take over service on your existing equipment, even if you didn’t acquire it from us (for Lanier, Ricoh, Savin and Lanier brand equipment).  If you are not satisfied with your current service, give us a call.  You’ll get our outstanding service and response time, and we will do our best to save you money from your current service rates.
 

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